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Obligations of traders according to Art. 127, para. 2 of the CPA

Art. 127. (1) A merchant or authorized person must accept the complaint if it is filed in a timely manner.

(2) Persons under par. 1 are required to maintain a register of complaints lodged.

(3) Upon filing a claim persons under par. One must describe it in the register.


We give you a sample of register a claim that we lead.



№ of order

Date and time of submission of the claim

Name and contact address of the user, a claim

Description of the nature of the submitted claim

Inventory of the documents

Claims by the user on how to satisfy the claim

Subject of the lodged claim for goods / services

Name and signature of authorized person or dealer accepted the claim

Signature of User









































































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