Obligations of traders according to Art. 127, para. 2 of the CPA
Art. 127. (1) A merchant or authorized person must accept the complaint if it is filed in a timely manner.
(2) Persons under par. 1 are required to maintain a register of complaints lodged.
(3) Upon filing a claim persons under par. One must describe it in the register.
We give you a sample of register a claim that we lead.
№ of order |
Date and time of submission of the claim |
Name and contact address of the user, a claim |
Description of the nature of the submitted claim |
Inventory of the documents |
Claims by the user on how to satisfy the claim |
Subject of the lodged claim for goods / services |
Name and signature of authorized person or dealer accepted the claim |
Signature of User |
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